Frequently Asked Questions
Everything you need to know about using FlowTrace to investigate crypto fraud.
Yes. Enter the transaction hash of the transfer you made. FlowTrace organizes downstream fund-flow paths within the configured depth, highlights known exchanges, mixers, and other risk labels, and provides PDF case reports on paid plans. Reports are supporting material for police reports, complaints, or legal consultation; they are not forensic certification, legal findings, or recovery guarantees.
You need three things: (1) The transaction hash (TxHash) of the transaction where you sent crypto to the scammer; (2) Your wallet address; (3) The chain the transaction was on — Ethereum, TRON, BNB Chain, or Polygon.
Open your wallet app (MetaMask, TrustWallet, etc.), go to your transaction history, find the relevant transfer, and tap it to see the details. Look for "Transaction Hash" or "TxID" and copy it. You can also search the hash on a blockchain explorer like Etherscan or Tronscan.
Free plan allows 2 hops of fund-flow tracing, but PDF export is paid. Monthly Pro (USD $100/month) supports up to 3 hops, 5 cases/week, and PDF case reports. MAX annual (USD $999/year) supports up to 5 hops and 25 cases/week.
Yes, as supporting material. The PDF report includes an investigation reference number, public on-chain transaction data, labeled addresses, risk summaries, and legal limitation notices. Whether it is accepted or acted upon is determined by the competent authority, exchange, court, or other responsible party under applicable rules.
No. FlowTrace NEVER asks for, stores, or accesses your private keys, seed phrases, passwords, or any wallet credentials. We only read public on-chain data. Your sensitive information stays on your own device.
Preserve the FlowTrace PDF/CSV, transaction hashes, wallet addresses, exchange account records, and payment records, then file a report with the relevant authority. If funds reached an exchange, submit transaction hashes and official report materials through that platform’s compliance process. Account freezing usually depends on the exchange’s rules and competent-authority requests.
Mixers such as Tornado Cash reduce traceability by pooling or obfuscating transactions. When FlowTrace detects a mixer or privacy protocol, it should be treated as a tracing breakpoint and risk lead in the report. It is not a final finding that a specific person committed a crime.