Clear answers for crypto scam victims and professionals.
Learn what FlowTrace can and cannot do, what evidence you need, how reports may support your next steps, and why you should never share your seed phrase or trust guaranteed recovery promises.
No. FlowTrace is not a recovery agency and does not guarantee fund recovery. We help users trace visible blockchain transactions, organize evidence, and prepare structured reports that may support police reports, exchange complaints, legal consultation, or internal review.
You need three things: (1) The transaction hash (TxHash) of the transaction where you sent crypto to the scammer; (2) Your wallet address; (3) The chain the transaction was on — Ethereum, TRON, BNB Chain, or Polygon.
No. Never share your seed phrase, private key, wallet password, or signing permission with anyone. FlowTrace does not require wallet connection or signing. You can start from public transaction data and case information you provide.
Free plan allows 2 hops of fund-flow tracing, but PDF export is paid. Monthly Pro (USD $100/month) supports up to 3 hops, 5 cases/week, and PDF case reports. MAX annual (USD $999/year) supports up to 5 hops and 25 cases/week.
You may use a FlowTrace report as supporting material. It contains public on-chain transaction data, labeled addresses, risk summaries, and limitation notices. It is not legal advice, forensic certification, court evidence, or a substitute for instructions from the relevant authority.
No. FlowTrace cannot freeze wallets, reverse blockchain transactions, or compel an exchange to act. Freezing or account-level action depends on exchanges, law enforcement, courts, or other authorized parties.
Preserve the FlowTrace PDF/CSV, transaction hashes, wallet addresses, exchange account records, and payment records. Contact the relevant authority and submit the requested materials through the exchange’s compliance or support process. Exchanges may require a law-enforcement request before taking account-level action.
Public blockchain data may not show what happens inside centralized exchanges, custodial accounts, bridges, mixers, OTC desks, or internal ledgers. FlowTrace highlights these breakpoints and limitations as supporting intelligence, not as a final legal conclusion.