Evidence preservation
How to Prepare Crypto Scam Evidence for an Exchange
Organize transaction hashes, wallet addresses, a timeline, and reporting records so an exchange security or compliance team can review a crypto scam report.
Start with a reviewable incident summary
An exchange needs facts it can verify, rather than a conclusion about where funds went or who owns an address. Summarize the incident date, asset, network, affected transfers, and any steps already taken to report the incident or secure an account.
Keep the original time zone and list every payment, withdrawal, and on-chain transfer separately. This reduces the risk of mixing different networks, accounts, or incidents during review.
Include verifiable blockchain and platform records
For every on-chain transfer, provide the complete TxID, network, token, amount, block time, source address, and destination address. If a path appears to reach an exchange, retain each explorer URL and the source of any address label.
- Complete TxID, network, token, amount, and time
- Source and destination wallet addresses, not screenshots alone
- Exchange withdrawal, deposit, order, or account-notification records
- Complete chat records, website URLs, account IDs, and advertisements
- Any police-report reference or official report record
Make a specific, processable request
Ask the exchange to preserve relevant records and route the report to its security or compliance team, while stating which supporting materials you can provide. Do not ask customer support to disclose another user’s information or claim that a public label proves a person’s identity.
Whether an exchange can restrict an account, preserve records, or respond to an external request depends on its procedures and applicable law. FlowTrace organizes public-chain records and case materials; it does not control exchange accounts or guarantee recovery.